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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 12-24 hours!

Pre Sale Questions

We offer international shipping to most countries around the world. However, we are currently UNABLE to ship to countries with unique geographical locations or where there is war, political tension leading to restrictions on international shipping. Which includes: Afghanistan, Bouvet Island, Niger, Palestine Territories, Russian Federation, Somalia, Libya, Sudan, Syrian Arab Rep., Turks & Caicos Island, Yemen.

Please kindly visit the page below for more information: Shipping Info
Please visit the website 17track and enter the tracking number we provided for tracking.
We hope that you are delighted with your order, but if for some reason you are not and want to return/exchange/refund, please kindly visit our Return & Refund Policies for more information.

Of course you can! When you place the order, please note your Gift Message or Gift Wrapping request at the check out phase.

No worries if you're new to macrame knotting, our kits are perfect for beginners and designed to be fun and easy to follow!

Each of our macrame is handmade with care by skillful Vietnamese macrame artisans, ensuring you receive an authentic and beautiful product.
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